DMBeat @DMBeat
An online magazine covering the bleeding edge of digital marketing tools and practices — by Simpler Media Group. San Francisco, NYC, Boston Joined May 2012-
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Zoom Launches Unified Context Layer for CX Agents by @DomNicastro www.cmswire.com/contact-center/zoom-launches-unified-context-layer-for-cx-agents/?utm_source=cmswire.com&utm_medium=web&utm_campaign=cm&utm_content=all-articles-rss
Can Lifecycle Marketers Stop Agents From Corrupting Customer Data? www.cmswire.com/digital-marketing/can-lifecycle-marketers-stop-agents-from-corrupting-customer-data/?utm_source=cmswire.com&utm_medium=web&utm_campaign=cm&utm_content=all-articles-rss
Who Owns the Truth About Your Customer-Facing Automation Claims? by @RicardoSGulko www.cmswire.com/customer-experience/who-owns-the-truth-about-your-customer-facing-automation-claims/?utm_source=cmswire.com&utm_medium=web&utm_campaign=cm&utm_content=all-articles-rss
Who Will Train the Marketers Who Review Agents? by @gregkihlstrom www.cmswire.com/digital-marketing/who-will-train-the-marketers-who-review-agents/?utm_source=cmswire.com&utm_medium=web&utm_campaign=cm&utm_content=all-articles-rss
Digital Asset Management Was Plumbing. It's Now a System of Influence. www.cmswire.com/digital-asset-management/digital-asset-management-was-plumbing-its-now-a-system-of-influence/?utm_source=cmswire.com&utm_medium=web&utm_campaign=cm&utm_content=all-articles-rss
How Do Multi-Location Brands Keep Local Chatbots From Going Rogue? www.cmswire.com/customer-experience/how-do-multi-location-brands-keep-local-chatbots-from-going-rogue/?utm_source=cmswire.com&utm_medium=web&utm_campaign=cm&utm_content=all-articles-rss
Why Are Marketers Still Paying for Martech They Never Use? www.cmswire.com/digital-marketing/why-are-marketers-still-paying-for-martech-they-never-use/?utm_source=cmswire.com&utm_medium=web&utm_campaign=cm&utm_content=all-articles-rss
Is CMS Modernization Now an Answer Engine Visibility Decision? www.cmswire.com/digital-experience/is-cms-modernization-now-an-answer-engine-visibility-decision/?utm_source=cmswire.com&utm_medium=web&utm_campaign=cm&utm_content=all-articles-rss
What Did the DAM Industry’s Benchmarks Miss? by @JakeAthey www.cmswire.com/digital-asset-management/what-did-the-dam-industrys-benchmarks-miss-mine-missed-it-too/?utm_source=cmswire.com&utm_medium=web&utm_campaign=cm&utm_content=all-articles-rss
What Is Net Promoter Score, and Why Do CX Leaders Still Disagree? www.cmswire.com/customer-experience/what-is-the-net-promoter-score/?utm_source=cmswire.com&utm_medium=web&utm_campaign=cm&utm_content=all-articles-rss
Can Personalization Stay Profitable and Fair Under Emerging… www.cmswire.com/digital-marketing/can-personalization-stay-profitable-and-fair-under-emerging-surveillance-pricing-laws/?utm_source=cmswire.com&utm_medium=web&utm_campaign=cm&utm_content=all-articles-rss
HubSpot Rolls Out AI Spend Caps & Flexible Billing by @DomNicastro www.cmswire.com/digital-experience/hubspot-rolls-out-ai-spend-caps-flexible-billing/?utm_source=cmswire.com&utm_medium=web&utm_campaign=cm&utm_content=all-articles-rss
Is Your Cloud Call Center Platform Ready for Agentic Customer Service? www.cmswire.com/contact-center/the-cloud-based-call-center-boom-features-benefits-and-top-solutions/?utm_source=cmswire.com&utm_medium=web&utm_campaign=cm&utm_content=all-articles-rss
The Cloud-Based Call Center Boom: Features, Benefits and Top Solutions www.cmswire.com/contact-center/the-cloud-based-call-center-boom-features-benefits-and-top-solutions/?utm_source=cmswire.com&utm_medium=web&utm_campaign=cm&utm_content=all-articles-rss
Kustomer Adds AI QA & Conversation Intelligence to CX Platform by @DomNicastro www.cmswire.com/customer-experience/kustomer-adds-ai-qa-conversation-intelligence-to-cx-platform/?utm_source=cmswire.com&utm_medium=web&utm_campaign=cm&utm_content=all-articles-rss
The Rising Floor: Who Sets the Ceiling When Vendors Standardize CX? www.cmswire.com/digital-experience/the-rising-floor-who-sets-the-ceiling-when-vendors-standardize-cx/?utm_source=cmswire.com&utm_medium=web&utm_campaign=cm&utm_content=all-articles-rss
What Is Customer Satisfaction Score (CSAT) and How Do You Calculate Your Score? www.cmswire.com/customer-experience/what-is-customer-satisfaction-score-csat/?utm_source=cmswire.com&utm_medium=web&utm_campaign=cm&utm_content=all-articles-rss
Can Starbucks' Bet on Baristas Rewrite the Customer Experience Playbook? by… www.cmswire.com/digital-marketing/can-starbucks-bet-on-baristas-rewrite-the-customer-experience-playbook/?utm_source=cmswire.com&utm_medium=web&utm_campaign=cm&utm_content=all-articles-rss
Contact Center Leaders: You Have About 10 Minutes Before Customers Give Up on AI by @DomNicastro www.cmswire.com/contact-center/contact-center-leaders-you-have-10-minutes/?utm_source=cmswire.com&utm_medium=web&utm_campaign=cm&utm_content=all-articles-rss
Is the Era of Martech Absolutes Over? Buyers Are Going Hybrid by @jmmoran12 www.cmswire.com/digital-marketing/is-the-era-of-martech-absolutes-over-buyers-are-going-hybrid/?utm_source=cmswire.com&utm_medium=web&utm_campaign=cm&utm_content=all-articles-rss
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